About

As a leading North West design and website agency we have created a name for ourselves by delivering marketing solutions that really work, quality creative designs that get your message across, websites that bring results and real-life, innovative and effective solutions for our many and varied clients.

Aren’t all marketing and design agencies just the same? We don’t think so, and in fact we genuinely believe that we are different from other companies offering similar services and here’s why…

We have established ourselves in our sector and have grown from strength to strength in a short space of time and we now provide our services to a range of clients throughout the UK and beyond. You can be assured that when you deal with us you get great value, high quality work, matched by outstanding service.

Indeed, client satisfaction is very important to us, as is our focus on helping clients meet their objectives. Whether creating a new brand or refreshing an existing one, launching a new website or providing eye-catching marketing materials, we have the solutions to make you happy.

With our client-side commercial experience, we are we are perfectly located to serve your business with our wide range of services.

Our philosophy is simple – we produce great work and we achieve results by listening to what our clients want then we deliver it to them, quickly and without any fuss. We have all the capabilities and experience you’d expect but we don’t have the hierarchy of account management that often leads to slow response times and confused briefs.

You get direct access to the team doing the work for you meaning that working with us is a truly hands-on experience. Although others may say this, we are friendly and approachable, upfront and honest and we have a real ‘can do’ attitude.

We have a reputation for providing unique creative solutions, successful marketing campaigns and design solutions that help our clients achieve their goals. As we continue to help our many existing clients it means we’re busy, but we’re always looking for fresh new challenges.

In a nutshell, we want to work with you on an ongoing basis. Although we are able to work on a project-by-project basis, we much prefer to develop long term, meaningful and successful relationships with clients who are as committed to building their brands and growing their businesses as we are.

We have clients throughout the country who all receive the same levels of service, dedication to total client satisfaction and great value pricing. We offer a complete range of marketing and design solutions and it’s our creative approach, enviable experience and total commitment to the highest possible level of customer service that makes us different.

Here are the five main ways that we stand above our competitors:

We’re never too busy to help and we’re always willing to listen.
You’ll find that you come first. Every time. No excuses.
We’re innovative and never stand still – if there’s a better way to do something, we’ll suggest it and will work out the best way to meet your changing needs.
Unlike some, for us it’s not all about the money. We genuinely like to work hard which is reflected in our can-do attitude and rapid response times.
Plus, if that wasn’t enough, we have the skills and experience needed to help you and your business excel.

We find that our most successful relationships are open, clear and results-driven. Having clearly defined roles and responsibilities, speedy decision-making, and a joint focus on delivering on set objectives are crucial. We respond quickly and without fuss to any issues that arise and work hard to ensure a structured, coherent and measurable relationship exists.

We understand the importance of knowing what any work will cost before embarking upon it, and whilst some of our pricing is set – such as our hourly studio rates – some projects can be more flexible and these can be subject to specific pricing once your objectives have been established.

As we are an award-winning design agency, we are a proper business with proper clients and bills to pay so we do not compete with $20 logo sites or build websites for £99, however we will do much more for your business than these discounters ever could. So unfortunately, we don’t work for free, work on spec or provide mockups or a ‘few concepts’ to see if you’ll like it before deciding if you’ll hire us.

You can be confident that we never hide fees or give clients nasty surprises when we invoice – we always offer a high quality, great value service. We insist on doing things properly and so we don’t cut corners just to do it faster or cheaper because we find this comes back to haunt you down the line. We find doing things right first time is always the most cost-effective way of doing it.

Payment Details

While we do not like bureaucracy, we are careful to protect our clients and ourselves. The following are a selection of ways that we do this:

We provide all new clients with comprehensive documents – including business terms and conditions, confidentiality agreements, design contracts etc. for our mutual protection.
A copy of our standard terms of business will be sent to you and are available to view here.
Our payment terms are strictly thirty days and all fees quoted exclude VAT at the current rate wherever applicable.
In line with our standard terms of business, we reserve the right charge interest on all overdue accounts and suspend services provided until an overdue account has been settled.
We accept payment by cash, cheque or direct bank transfer. In pre-agreed circumstances, we also accept payment using credit/debit cards, please note that a fee applies for using this service.
We request all clients complete a credit application form prior to credit being approved and we reserve the right to carry out credit checks on to determine the level of credit offered.
We require a 50% deposit for all website design projects payable ahead of any work starting with the balance payable upon completion.

On a Tight Budget?

We know that the economy isn’t great right now and as as result we approach projects with the assumption that most clients have tight budgets. In fact we fully appreciate that everything we do needs to be measurable and bring results, so if you let us know your constraints, we can help find the right solution.

Working at Touch is both challenging and rewarding. We work hard, we’re at the sharp end of the design industry and we’re dedicated to delivering stunning work that brings results for our varied clients. We’re committed to completed stunning projects and to offering the best possible service. We match this with a commercial outlook and take genuine pleasure in what we do.

Current Vacancies

We currently have the following opportunity for an experienced website designer – click below for the full job description and how to apply:

Front End Web Designer / Developer Vacancy

Student Placements / Apprenticeships

Unfortunately we do not currently have any vacancies for student placements [both paid and unpaid] or for apprenticeships, however please do check back soon as this could change in the near future.

Submit Your CV

We are always willing to hear from exceptional candidates who feel that they can make a real difference to our company. If you think this could be you, please forward your current curriculum vitae, along with a detailed covering letter explaining why and your latest work portfolio to:

Human Resources Manager, Touch, 11 Trident Park, Blackburn, Lancashire, BB1 3NU

or email to: jobs@touchagency.com [Microsoft Word or PDF documents only please maximum email size 10mb]

Please note that we will hold your details on file and contact you should something suitable arise. We always try but [due to sheer volume] we cannot guarantee to respond to every on-spec application we receive.

Sorry, no agencies.

We’re serious about being green, we work hard to limit our impact
on the environment and proudly contribute to the local community…

Social Responsibility

We know the importance of protecting our environment and by encouraging staff to act responsibly, recycling, reducing waste, sourcing locally and minimising energy use, we are doing our best to minimise our environmental impact.

We recycle upto 97% of our office waste and are committed to reducing our carbon footprint. We work hard to limit our energy use and don’t unnecessarily waste energy. When buying new equipment it’s always energy-efficient and all our light bulbs are low energy. All machinery is energy efficient and reusable machinery are recycled or are sent to be reused elsewhere.

By the very nature of the work we do, we handle large volumes of printed items and whilst this in itself has an impact on the environment, we encourage clients to select recycled paper for their printing needs and we work hard with our print suppliers to use the most environmentally friendly inks and printing methods and we only use materials that come from sustained sources.

Our Chosen Charity

Whilst we are always busy, we do have time for charity work and we have a dedicated charity that we support. Our chosen charity is Macmillan Cancer Support who improve the lives of people affected by cancer. They provide practical, medical, emotional and financial support and campaign for better cancer care.

Cancer affects us all. We can all help. There are three times as many people in Britain living with cancer than there were 30 years ago. In fact over a million people have had a cancer diagnosis, and one in three of us will be diagnosed at some point in our lives.

Macmillan rely on voluntary donations for 99% of their income and they couldn’t provide their vital services without the people who support them. Sign up for events, volunteer your time, or why not support their campaigns?

For more information about the help Macmillan Cancer Support offer and for details of how you can help, please visit:www.macmillan.org.uk.

Wondering what the offices and studio at Touch look like?
Then you’re in luck – here’s a sneaky peak behind the scenes…

It doesn’t make you nosey to want to find out where the magic happens – and we’re happy to give a quick look at the offices, studio and meeting rooms at Touch: